SHS Claim Initiator

coolCARE Agreement Lookup - Start by locating the coolCARE agreement with the look-up below. If you cannot locate the agreement # just enter the equipment serial number instead to start your submission or call us to verify/lookup the customer policy (800)253-9624.

Enter either the agreement # field or the serial # so we may initiate the claim on the dealer portal.

coolCARE Agreement #

Equipment Serial #

Repair Type 1: 100%

Example: compressor, blower motor, evap coil, thermostat, etc.

Repair Type 2: 75%

If made another repair

Repair Type 3: 50%

If you made another repair

Pictures - Required for ANY Leak Repair, Compressor Failure, or Burnt Wire Repairs

Safe to always get a picture of the repair before and after service call!

Dealer Confirmation Email

Enter an email to get a confirmation of the created claim ID

Dealer Confirmation Email 2

Enter a second email to get a confirmation of the created claim ID

Contractor Invoice #

Service Date

MonthDayYear

THANK YOU for providing exceptional service to your customers! The coolCARE claims department will upload your claim to the dealer portal and provide you a claim #. To upload supporting documents, or check the status of your claim, login to your account at http://coolcare.trinitywarranty.com.

coolCARE Admin Team Only

Claim Status

Claim #

ADDED SERVICE DETAILS

Refrigerant Allowance - Was refrigerant required to recharge the system due to a leak or burnt compressor?

DO YOU HAVE SUPPORTING DOCUMENTS TO ADD TO YOUR CLAIM?

What type of refrigerant?

How many lbs

What is your current cost for this refrigerant cost?

Refrigerant Recovery/Recharge Allowance - Did your service call require you to pump down the unit and then recharged with refrigerant? *Note this must be listed on your uploaded service ticket to be eligible for approval

Extended Milage Allowance - Did you travel more 30 miles to make this repair? If Yes, how many miles did you travel total?

EMA pays $1 for every mile beyond 30, up to 60 miles

Supporting Claim Documents

If you have the supporting documents upload them below. If you don't have these its ok to submit your claim and you can upload at a later time once your claim has been created.

Contractor Service Work Order- Required on all claims

Include the Model and Serial Number of equipment on all work orders. Service dates for when you originally went out and when you made the repairs, if not done all on the same day. Reason why the contractor was called out and what the technician found. NOTE: The service ticket must specify the type of repair and its location.

Parts Invoice - Required on all claims

Supply house invoice for all parts in or out of OEM warranty for verification.

Refrigerant Invoice - Required when requesting refrigerant allowance

For leak repairs & electrical repairs, pictures are required.

Company Name

Account #

If you aren't sure leave empty